Refund Policy

Last updated: October 8, 2026

ShelfReport is operated by JAX & NOAH STUDIOS INC., a company incorporated in British Columbia, Canada on August 29, 2026. Public business location: Kimberley, British Columbia, Canada. Support: support@shelfreports.com. Paddle is the merchant of record for checkout and processes approved refunds. This page does not mean the Paddle seller account has been transferred to the company.

1. 30-day money-back window

ShelfReport offers a 30-day money-back window on an original one-time report purchase. If you are not satisfied, email support@shelfreports.com within 30 calendar days after the original purchase date and ask for a refund.

This window is offered in addition to any refund, cancellation, chargeback, or other rights you may have under Paddle's buyer terms, Paddle's refund policy, or the consumer-protection laws that apply to you.

2. Cancellation

A ShelfReport purchase is one-time. There is no subscription and no recurring charge to cancel. You can close Paddle checkout before you pay, and that cancels the purchase before it is made. After the original purchase, the 30-calendar-day window above is the published way to cancel and get your money back.

3. Paddle's role

Paddle is the merchant of record and authorised reseller for purchases made through Paddle checkout. Paddle charges your payment method, may appear on your statement or receipt, and processes approved refunds back to the original payment method where possible. JAX & NOAH STUDIOS INC. operates the ShelfReport product and does not see your card.

Also see the Terms of Service and Privacy Policy.